Amazon Pharmacy Review: What We Checked

1.4 on Trustpilot (484) · Dispenses from its own licensed U.S. pharmacies (11 locations listed, e.g. Austin, TX and Manchester, NH); its terms say third-party licensed pharmacies in its network may also fill orders · Ships to all 50 states (not APO/FPO/DPO addresses or Amazon Lockers)

Last updated November 11, 2026 · By the eDrugSearch team · How we check pharmacies and prices

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Listed on eDrugSearch: Amazon Pharmacy passed our listing checks (last checked Nov 11, 2026). See why we list it

Amazon Pharmacy (pharmacy.amazon.com) is Amazon's U.S. online pharmacy. Amazon Pharmacy fills prescriptions at its own licensed pharmacies, such as Amazon Pharmacy #001 in Austin, Texas, and ships to all 50 states. eDrugSearch lists Amazon Pharmacy because it needs a valid prescription, it is on NABP's list of accredited digital pharmacies (as PillPack by Amazon Pharmacy, shown as reaccreditation in process), and it shows its cash prices publicly. On eDrugSearch, the main Amazon Pharmacy price is the public "without insurance" retail price; a second row shows the lower "Prime member" price Amazon shows to eligible Prime members. We last checked Amazon Pharmacy on Nov 11, 2026. eDrugSearch is independent and not affiliated with Amazon Pharmacy.

Not to be confused with PillPack (pillpack.com), Amazon's pill-packet pharmacy service, and Amazon Pharmacy in the UK (amazonpharmacy.co.uk), which are separate websites.

Last checked Nov 11, 2026 · Checked by the eDrugSearch team · How we check pharmacies

NABP accreditedReaccreditation in process · checked Nov 11, 2026
Prescription requiredValid Rx for every order
Ships within the U.S.Checked Nov 11, 2026
Refrigerated shippingNot confirmed
Controlled substancesNever listed on eDrugSearch
LegitScript certifiedCheck pending

Why We List Amazon Pharmacy

We list Amazon Pharmacy as a U.S. option because it needs a prescription, is on NABP's accredited digital pharmacy list (shown as reaccreditation in process) and shows its retail cash prices and Prime prices publicly. LegitScript and state-license checks are still pending, and we'll re-check its NABP renewal.

The checklist below shows each item, what we found and our sources. A listing isn’t an endorsement; compare prices and decide what works for you.

About Amazon Pharmacy

At a glance: Amazon Pharmacy is an online pharmacy based in Austin, Texas, United States. It is operated by Amazon Pharmacy (Amazon.com, Inc. or its affiliates); NABP lists PillPack LLC dba PillPack by Amazon Pharmacy. Its NABP digital pharmacy status when we checked on Nov 11, 2026: Reaccreditation in process. Orders are dispensed from its own licensed U.S. pharmacies (11 locations listed, e.g. Austin, TX and Manchester, NH); its terms say third-party licensed pharmacies in its network may also fill orders.

Amazon Pharmacy is Amazon’s U.S. online pharmacy. It fills prescriptions at its own licensed pharmacies, such as Amazon Pharmacy #001 in Austin, Texas, and ships to all 50 states. It shows a cash price without insurance for many medicines, plus a lower price for eligible Prime members.

It accepts most insurance plans, including many Medicare Part D plans. You need a valid prescription, which your doctor can send to Amazon Pharmacy or Amazon can transfer from your current pharmacy.

Sources for this section

Amazon Pharmacy pricing page (insurance, payment, Prime savings, RxPass, footer address)
Amazon Pharmacy RxPass page ($5 a month, eligibility, Medicaid/CHIP, states)
RxPass Terms of Use (states not served (CA, TX, WA), last updated Sep 16, 2024)
Amazon Pharmacy Terms of Use (licensed pharmacies, third-party pharmacies, phone, age)
Amazon Pharmacy shipping and delivery help (all 50 states, carriers, packaging)
Amazon Pharmacy delivery page (same-day and next-day delivery, $2.99 Prime same-day refills)
Amazon Pharmacy insurance help (Medicare Part D, Part B, TRICARE, coupons)
Amazon Pharmacy accreditation help (NABP, URAC, pharmacy locations)
NABP Accredited Digital Pharmacies (PillPack LLC dba PillPack by Amazon Pharmacy listing)
Amazon Pharmacy drug page (example) (without insurance, Prime price, Rx required, 24/7 pharmacists)

Screenshot of the Amazon Pharmacy website — Amazon Pharmacy website · screenshot captured Nov 11, 2026

Amazon Pharmacy: company & contact

Type of site: U.S. mail-order pharmacyFills prescriptions at its own licensed U.S. pharmacies (and, per its terms, third-party licensed pharmacies in its network)
Company: Amazon Pharmacy (Amazon.com, Inc. or its affiliates); NABP-listed as PillPack LLC dba PillPack by Amazon Pharmacy
Founded: Not confirmed yet
Website: pharmacy.amazon.com (opens in a new tab)
Phone: (855) 745-5725
Hours: Pharmacists available 24/7
Email: Not confirmed yet
Mailing address: 4500 S Pleasant Valley Road, Suite 201
Austin, TX 78744-2911
United StatesNABP and BBB list PillPack LLC dba PillPack by Amazon Pharmacy at 250 Commercial St, Ste 2012, Manchester, NH 03101

From its website, its terms of use and NABP's accredited digital pharmacy list, checked Nov 11, 2026.

Profile details come from the pharmacy's website and license records, checked Nov 11, 2026.

Based in: Austin, Texas, United States
Medications listed: Most generics and brands, including many specialty brands

Good to Know

Shows its full retail cash price for each drug before you sign up.
Prime members see a lower "Prime member" price on many drugs, often much lower for generics.
RxPass: $5 a month total for 50+ common generics (Prime members, not in every state).
Free delivery for Prime members; next-day delivery is usually available.
Accepts most insurance and many Medicare Part D plans.
Pharmacists available 24/7.

Things to Weigh

Its full "without insurance" retail prices are high; the big savings need Prime.
Shipping fees for customers without Prime aren't listed on the pages we read.
NABP shows its accreditation as "reaccreditation in process" (we'll re-check).
Trustpilot reviewers rate it 1.4 out of 5, and recent reviews often mention slow processing and late deliveries.
Doesn't accept Medicare Part B or TRICARE.
Doesn't name the generic maker on its drug pages.

Amazon Pharmacy Reviews: What Customers Report

Trustpilot reviewers rate Amazon Pharmacy (pharmacy.amazon.com) 1.4 out of 5 from 484 reviews ("Bad"; the profile is unclaimed). Of the 20 most recent reviews (Oct 8 to Nov 10, 2026), 15 are 1 star, 4 are 2 stars and 1 is 5 stars; the most common complaint is slow processing or late delivery (Trustpilot, checked Nov 11, 2026). BBB's profile for PillPack, LLC is under review right now, so BBB shows no rating, complaints or reviews for it (BBB profile, checked Nov 11, 2026).

Better Business Bureau (BBB) Record

Not rated by BBB · checked Nov 11, 2026. See the BBB profile (opens in a new tab)

A BBB grade reflects how a business deals with complaints and with BBB, not how satisfied its customers are. We copy BBB’s own reasons and alerts from its page and don’t add our own.

Amazon Pharmacy on other review sites

Review snapshot (checked Nov 11, 2026): Trustpilot reviewers rate Amazon Pharmacy 1.4 out of 5 from 484 reviews (checked Nov 11, 2026). Of the 20 most recent (Oct 8 to Nov 10, 2026), 15 are 1 star, 4 are 2 stars and 1 is 5 stars; the most common complaint is slow processing or late delivery. BBB's PillPack, LLC profile is under review, so it shows no rating, complaints or reviews right now.

Site	Rating	Reviews	What it shows
Trustpilot (opens in a new tab)	1.4/5	484 reviews	Ratings from online customers. Anyone can post; businesses can invite reviews. Trustpilot profile for pharmacy.amazon.com (listed as Amazon.com, unclaimed), 484 reviews, rated Bad. Checked Nov 11, 2026.

What customers praise

RxPass discount or free drugs (1 of 20, Trustpilot)
Great service (1 of 20, Trustpilot)

What customers complain about

Slow processing or late delivery (7 of 20, Trustpilot)
Hard to reach support (2 of 20, Trustpilot)
Insurance or coupon billing problems (2 of 20, Trustpilot)
Confusing prices or partial fills (2 of 20, Trustpilot)

What the last 20 Trustpilot reviewers say Oct 8 to Nov 10, 2026

5 ★1
4 ★0
3 ★0
2 ★4
1 ★15

We read the 20 most recent Trustpilot reviews. Fifteen are 1 star and 4 are 2 stars. The most common complaint (7 reviews) is slow processing or late delivery; others mention support that's hard to reach, insurance or coupon billing problems, and confusing prices. One 5-star review praises the service, and one 2-star review likes the RxPass savings. The Trustpilot profile is unclaimed.

In reviewers' own words

Incredible service!!!
★★★★★ Trustpilot reviewer · Oct 2026 · Trustpilot
Amazon Pharmacy is great for their discount or free drugs with the RXPass, hence the 2 stars.
★★☆☆☆ Trustpilot reviewer · Nov 2026 · Trustpilot
Consistently late with delivering critical medication.
★☆☆☆☆ Trustpilot reviewer · Nov 2026 · Trustpilot

Ratings and review counts checked Nov 11, 2026 on each site. Summaries are written by eDrugSearch after reading the reviews in the period shown, positive and negative; counts are approximate. Quotes are single sentences, unedited, linked to the source. eDrugSearch doesn’t check whether reviews on other sites are genuine. Decide for yourself what matters most to you.

eDrugSearch reviews

No eDrugSearch reviews yet. Be the first to review Amazon Pharmacy.

Review Amazon Pharmacy

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How reviews work: anyone can post a review, and "Verified order" means the reviewer showed proof of purchase. We publish positive and negative reviews alike and follow our review guidelines. Pharmacies don't pay to be listed, and nothing they do affects ratings or review order.

Is Amazon Pharmacy Legit? License and Safety Checks

Amazon Pharmacy passed our checks for a U.S. online pharmacy, with one item to watch. NABP lists PillPack LLC dba PillPack by Amazon Pharmacy, with websites www.amazon.com, www.pillpack.com and www.pillpack.pharmacy, as an accredited digital pharmacy with "reaccreditation in process" (checked Nov 11, 2026), and we'll re-check that renewal. Amazon Pharmacy needs a valid prescription for every drug we checked. Amazon also says it holds URAC mail service pharmacy accreditation. We haven't checked LegitScript or the state licenses yet, so those items show a dash below.

We check every U.S. pharmacy against the same list, using its own website and U.S. sources such as NABP and state boards of pharmacy. Each item we checked links to what we looked at.

Names the pharmacy that fills orders Amazon's accreditation page lists 11 pharmacy locations, starting with Amazon Pharmacy #001 at 4500 S. Pleasant Valley Road, Suite 201, Austin, TX, plus PillPack by Amazon Pharmacy in Manchester, NH. Its terms say an order may be filled at any licensed pharmacy in its network, including third-party licensed pharmacies, so you may not know ahead of time which one fills yours. Source (opens in a new tab)Passed
Requires a valid prescription Every drug page we checked says "Rx required" and offers "Transfer my Rx" or "I need an Rx." Source (opens in a new tab)Passed
Controlled substances U.S. pharmacies may fill controlled medicines under U.S. law; eDrugSearch never lists controlled substances.Note
Pharmacist available to answer questions Its drug pages say "Pharmacists available 24/7." Its terms list 855-745-5725 for health questions. Source (opens in a new tab)Passed
Publishes a phone number and address Its website footer lists Amazon Pharmacy Home Delivery, 4500 S Pleasant Valley Road, Suite 201, Austin, TX 78744-2911 (fax 512.884.5981). Its terms list 855-745-5725. We didn't find a public email address. Source (opens in a new tab)Passed
Secure checkout (HTTPS) The site loads over HTTPS. Source (opens in a new tab)Passed
Shows where each order ships from before you pay Orders ship from Amazon Pharmacy locations inside the U.S., but the exact pharmacy isn't shown on the drug page, and its terms say third-party licensed pharmacies in its network may fill orders. Source (opens in a new tab)Passed
Company registration found BBB lists PillPack, LLC at 250 Commercial St, Manchester, NH (its BBB profile is under review). We haven't looked up Amazon Pharmacy's companies in a state business registry yet. Source (opens in a new tab)Not confirmed
NABP accredited digital pharmacy NABP lists "PillPack LLC dba PillPack by Amazon Pharmacy" (19 stores; websites www.amazon.com, www.pillpack.com and www.pillpack.pharmacy) with "Reaccreditation in process" (checked Nov 11, 2026). We'll re-check the renewal. Source (opens in a new tab)Passed
LegitScript certified Not yet checked. eDrugSearch checks LegitScript by hand and will add the result with a date.Not confirmed
State pharmacy licenses Its terms say it provides pharmacy services "through its licensed pharmacies and pharmacists" and its help page says it delivers to all 50 states. We haven't checked state license registries yet. Source (opens in a new tab)Not confirmed

Checked Nov 11, 2026. A dash means we could not confirm it yet, not that the pharmacy fails it.

License and Pharmacy Details

Operator: Amazon Pharmacy (Amazon.com, Inc. or its affiliates); NABP lists PillPack LLC dba PillPack by Amazon Pharmacy
NABP: Reaccreditation in process (checked Nov 11, 2026) NABP list (opens in a new tab)
State licenses: Says it provides pharmacy services through its licensed pharmacies and pharmacists and delivers to all 50 states (self-reported); registries not yet checked
LegitScript: Check pending
Dispenses from: its own licensed U.S. pharmacies (11 locations listed, e.g. Austin, TX and Manchester, NH); its terms say third-party licensed pharmacies in its network may also fill orders
Pharmacist: Not confirmed yet
Phone: (855) 745-5725
Hours: Not confirmed yet

Amazon Pharmacy at a Glance: U.S. Pharmacy Facts

What we checked and what we found

Who runs it: Amazon Pharmacy, part of Amazon.com, Inc. or its affiliates (terms of use, last updated May 15, 2025). NABP lists the accredited company as PillPack LLC dba PillPack by Amazon Pharmacy.
Pharmacy that fills orders: Its own licensed U.S. pharmacies. Amazon lists 11 locations, including Amazon Pharmacy #001 at 4500 S. Pleasant Valley Road, Suite 201, Austin, TX and PillPack by Amazon Pharmacy at 250 Commercial Street, Suite 2012, Manchester, NH (accreditation page). Its terms say orders may also be filled by third-party licensed pharmacies in its network.
NABP accreditation: On NABP’s list as PillPack LLC dba PillPack by Amazon Pharmacy with “Reaccreditation in process” (NABP list)
URAC: Amazon says it holds URAC mail service pharmacy accreditation (accreditation page); we haven't checked URAC's directory yet.
LegitScript: Not yet checked
State licenses: Its terms say it works “through its licensed pharmacies and pharmacists,” and it delivers to all 50 states. We have not yet checked state license registries.
Which price we show: Our main price is Amazon Pharmacy’s public “Without insurance” retail price for the supply shown (usually 30 days). A second row, “Prime member,” is the lower price Amazon shows “if eligible” to Prime members (the Prime prescription savings benefit, run by Inside Rx, LLC; it has restrictions for people 65+ or with Medicare, Medicaid or TRICARE). We don’t show RxPass or insurance prices.
RxPass: For Prime members: $5 a month total for 50+ common generics. Not available in California, Texas or Washington (per its terms; its FAQ names only California and Washington), or to people on Medicaid or CHIP. Not insurance.
How to order: You need a valid prescription. Amazon Pharmacy can contact your current pharmacy or your doctor for it, or you can have it sent directly.
Insurance: Accepts most insurance plans; you can also pay the cash price. FSA and HSA cards are accepted for eligible items.
Medicare and Medicaid: Accepts many Medicare Part D plans; doesn’t accept Medicare Part B or TRICARE (insurance help). RxPass isn’t open to Medicaid or CHIP members.
Fees and shipping: Free shipping for Prime members. Same-day delivery is free on first orders of new medicines; Prime members pay $2.99 for same-day refills. Shipping costs for customers without Prime aren’t listed on the pages we read.
Delivery: Next-day delivery is usually available, and same-day delivery in many locations. Ships to all 50 states, but not to APO/FPO/DPO addresses or Amazon Lockers.
What it carries: Most generics and brands, including many specialty brands. eDrugSearch never lists controlled substances.
Customer support: Phone 855-745-5725; pharmacists available 24/7. We didn’t find a public email address.

Checked Nov 11, 2026 on the pharmacy’s own website and the sources linked.

How to Verify Amazon Pharmacy Yourself

You don’t have to take our word for it. Here’s how to check Amazon Pharmacy on your own before you order.

What to check

License lookup: NABP’s list of accredited digital pharmacies (opens in a new tab), then your state board of pharmacy’s license lookup
Address it publishes: 4500 S Pleasant Valley Road, Suite 201, Austin, Texas, United States, 78744-2911
Pharmacist and phone: Phone (855) 745-5725
Prescription: Amazon Pharmacy asks for a valid prescription from your prescriber.
Where to report a problem: FDA MedWatch (opens in a new tab) (a bad reaction or a problem with a medicine); your state board of pharmacy (a problem with the pharmacy)

Official sources to check Amazon Pharmacy

These sources let you confirm what we found:

To confirm a state license, use the license lookup of the board of pharmacy in your state.

Amazon Pharmacy Shipping and Delivery in the U.S.

Amazon Pharmacy ships to all 50 states from its U.S. pharmacies, using USPS, UPS or Amazon Logistics. Shipping is free for Prime members. Same-day delivery is free on your first order of new medicines in many areas, and Prime members pay $2.99 for same-day refills. Next-day delivery is usually available. Amazon Pharmacy can't ship to APO/FPO/DPO addresses or Amazon Lockers, and the pages we read don't list the shipping fee for customers without Prime.

Shipping, Fees and Payment

Shipping fee: Free for Prime members; same-day delivery free on first orders of new medicines, $2.99 same-day refills for Prime members; non-Prime fee not listed (shown on the drug page or at checkout)
Claimed delivery: Usually next day; same day in many locations
Ships to: all 50 states (not APO/FPO/DPO addresses or Amazon Lockers)
Cold-chain: Not confirmed yet
Payment: Insurance (most plans, many Medicare Part D plans) or cash; major credit/debit cards, Amazon Store Card, FSA/HSA for eligible items
Refills: Not confirmed yet
Prescription: transfer from your current pharmacy or have your prescriber send it; Amazon Pharmacy can contact your pharmacy or doctor for you
Insurance: Accepts most insurance plans; cash price also shown
Medicare: Accepts many Medicare Part D plans; not Medicare Part B or TRICARE

Amazon Pharmacy Prices and How They Compare

We compare prices for 78 medications at Amazon Pharmacy, next to the other pharmacies we list and the U.S. list price.

Most compared

Show all 78 medications

Compare Amazon Pharmacy with other U.S. online pharmacies

How We Checked Amazon Pharmacy

Our conclusion: We list Amazon Pharmacy because it is a licensed U.S. pharmacy. We show what we found, good and bad, so you can decide for yourself. Here is every source we checked.

Approval and license

Checked: NABP accredited digital pharmacy (opens in a new tab) (checked Nov 11, 2026)

FDA records

We recheck these sources regularly. Links open the source itself, so you can see what we saw.

Who Fills Your Amazon Pharmacy Order, and From Where

Amazon Pharmacy fills orders at its own licensed U.S. pharmacies. Amazon lists 11 locations, including Amazon Pharmacy #001 at 4500 S. Pleasant Valley Road, Suite 201, Austin, TX, and PillPack by Amazon Pharmacy at 250 Commercial Street, Suite 2012, Manchester, NH. Its terms say an order may also be filled by a third-party licensed pharmacy in its network. Amazon Pharmacy can be reached at 855-745-5725.

Company behind the website: Amazon Pharmacy (Amazon.com, Inc. or its affiliates); NABP lists PillPack LLC dba PillPack by Amazon Pharmacy
Fills and ships orders from: its own licensed U.S. pharmacies (11 locations listed, e.g. Austin, TX and Manchester, NH); its terms say third-party licensed pharmacies in its network may also fill orders
Pharmacy license: NABP: Reaccreditation in process (checked Nov 11, 2026)

Amazon Pharmacy Alternatives

These pharmacies also passed our listing checks. Every drug page compares their prices with Amazon Pharmacy’s, with shipping included and the date we checked. See them side by side on our U.S. online pharmacies page.

Amazon Pharmacy FAQ

Who owns Amazon Pharmacy?

Amazon Pharmacy is operated by Amazon Pharmacy (Amazon.com, Inc. or its affiliates); NABP lists PillPack LLC dba PillPack by Amazon Pharmacy, based in Austin, Texas, United States.

Where does Amazon Pharmacy ship from?

Orders are dispensed from its own licensed U.S. pharmacies (11 locations listed, e.g. Austin, TX and Manchester, NH); its terms say third-party licensed pharmacies in its network may also fill orders.

Do I need a prescription to order from Amazon Pharmacy?

Yes. Prescription medications require a valid prescription from a licensed prescriber, which you can send transfer from your current pharmacy or have your prescriber send it; Amazon Pharmacy can contact your pharmacy or doctor for you.

How do I contact Amazon Pharmacy?

You can reach Amazon Pharmacy by phone at (855) 745-5725 or by email at Not yet checked.

Is Amazon Pharmacy a legitimate pharmacy?

Yes. Amazon Pharmacy is a U.S. pharmacy that needs a valid prescription. NABP lists PillPack LLC dba PillPack by Amazon Pharmacy as an accredited digital pharmacy, shown as "reaccreditation in process" (checked Nov 11, 2026). Amazon also says it holds URAC mail service pharmacy accreditation. We haven't checked LegitScript or state license registries yet.

What is the "without insurance" price at Amazon Pharmacy?

It's the full retail cash price Amazon Pharmacy shows for that drug and supply, with no insurance and no Prime discount. eDrugSearch shows this as the main price. If you're a Prime member, Amazon also shows a lower "Prime member" price "if eligible", which we list as a separate row.

What is RxPass at Amazon Pharmacy?

RxPass is an add-on for Amazon Prime members. It costs $5 a month total and covers 50+ common generic medicines, no matter how many you take. It isn't insurance. Its terms (last updated Sep 16, 2024) say it isn't available in California, Texas or Washington or to people on Medicaid or CHIP (checked Nov 11, 2026).

Does Amazon Pharmacy take insurance or Medicare?

Amazon Pharmacy says it accepts most insurance plans and many Medicare Part D plans. It doesn't accept Medicare Part B or TRICARE. Manufacturer coupons can't be used if you have Medicare, Medicaid or other government coverage.

How much does Amazon Pharmacy charge for shipping?

Amazon Pharmacy drug pages say "FREE SHIPPING for Prime members." Same-day delivery is free on your first order of new medicines, and Prime members pay $2.99 for same-day refill delivery. The pages we read don't list the shipping fee for customers without Prime; Amazon says you'll see your delivery cost and time on the drug page or at checkout.

Who fills Amazon Pharmacy orders?

Amazon Pharmacy fills orders at its own licensed U.S. pharmacies, such as Amazon Pharmacy #001 in Austin, Texas, and PillPack by Amazon Pharmacy in Manchester, New Hampshire. Its terms say an order may also be filled by a third-party licensed pharmacy in its network. Orders stay inside the U.S., so there's no customs step.

Answers come from this profile's checked data (updated Nov 11, 2026). To check a U.S. pharmacy yourself, look for it on NABP’s list of accredited digital pharmacies and look up its license with your state board of pharmacy. Not medical or legal advice.

About This Information

eDrugSearch is an information service, not a pharmacy. We don't sell medication, and we aren't part of any order you place with a pharmacy.

We work hard to keep this information accurate and to give you enough of it to make a good decision. We check each pharmacy's license, shipping, prices and reviews and show the date we checked, but details can change and errors can happen, so we can't guarantee that everything on this page is complete, current or correct. Please confirm prices, shipping and policies with the pharmacy before you order.

eDrugSearch isn't responsible for orders, lost or delayed shipments, customs holds, the medication you receive, or any other issue between you and a pharmacy. Contact the pharmacy directly about your order. Ratings and reviews from other websites belong to those sites. This page is not medical or legal advice.