RxConnected Review: What We Checked

RxConnected says its orders are filled by licensed partner pharmacies in Canada, the United Kingdom, Turkey, India and Australia. It does not publish the names of those pharmacies, so eDrugSearch has not been able to check their licenses in a government registry. See our checklist on this page for what we did check. It is a member of the Canadian International Pharmacy Association (CIPA). It requires a valid prescription for prescription medications and does not sell controlled substances.

Limited. Its customs notice, still posted on Oct 31, 2026, says orders are filled case by case, inventory is limited and it is not restocking while the impact of the new U.S. mail rules is uncertain. The notice was written for October 22, 2026; U.S. Customs has since moved that date to January 20, 2027, and RxConnected had not posted an update when we checked. (Checked Oct 31, 2026.) New U.S. Customs rules for mailed prescriptions are scheduled for January 20, 2027. See our customs guide for the latest.

Orders are dispensed from Canada (an affiliated pharmacy in British Columbia that the site does not name) and fulfillment centers in other countries. Depending on the product, orders may be filled by partner pharmacies in Canada, the United Kingdom, Turkey, India and Australia (packs seen Oct 24, 2026); the site also lists Singapore, New Zealand, Mauritius and the United States. Check the product page for where your medication ships from.

RxConnected ships to the U.S. and other countries. The pharmacy says delivery takes about 11–20 days. Shipping: $14.95 flat per package to the U.S., including Alaska and Hawaii, by regular airmail (site says 8–14 business days) (checked Oct 31, 2026).

Yes. Prescription medications require a valid prescription from a licensed prescriber, which you can send by upload at checkout, mail or fax, or RxConnected can contact your doctor.

You can reach RxConnected by phone at 1-877-385-5040 (toll-free) or by email at info@rxconnected.com. Hours: Mon–Fri 5am–10pm PT · Sat–Sun 8am–4:30pm PT.

The site does not say which company runs it. RxConnected uses the same website system, policies and $14.95 shipping fee as about a dozen sister sites, including Canada Drug Warehouse and Canadian Pharmacy Service. Its mailing address is a PO box in Richmond, British Columbia.

RxConnected is rated 4.6 out of 5 on Trustpilot from 29 reviews (checked Oct 31, 2026). Of the 27 reviews we read (Jan 2024 to Sep 2026), 23 are 4 or 5 stars and 4 are 1 star. Customers mostly praise helpful service, refill reminder calls and low prices, while the critical reviews describe a missing order and refund dispute, slow processing, and an order shipped after the customer asked to pause it. Trustpilot says the company has replied to all of its negative reviews.

Yes, they appear to be run by the same business. RxConnected uses the same website system, policies and $14.95 shipping fee as about a dozen sister sites, including Canadian Pharmacy Service, Canada Drug Warehouse, Canada Med Stop and My Drug Center, and it shares its Richmond, BC mailing address with Canadian Pharmacy Service. Prices for the same pack can differ slightly between the sites.

RxConnected says that if you find a lower advertised price, it will match it or beat it by 10% of the difference. The other seller must meet its patient-safety standards, and the medication must be the same type, strength, quantity and form. Some exceptions apply.

No. RxConnected's FAQ says it does not accept returned products, and that refunds or reshipments are decided case by case.

Canada Drug Warehouse (canadadrugwarehouse.com) runs on the same platform as RxConnected, with the same policies and $14.95 shipping fee. It has its own phone number and mailing address, its prices for the same pack can be a little higher or lower, and it names the maker on some packs that RxConnected doesn't, such as Farxiga and Linzess.

Yes. rxconnected.com is on CIPA's list of certified pharmacies (checked Oct 31, 2026), and CIPA's website check listed it as an active member that dispenses through a licensed pharmacy when we checked on Oct 24, 2026. CIPA membership covers Canadian pharmacies; it doesn't tell you which partner abroad fills a non-Canadian pack.

RxConnected says an affiliated pharmacy licensed in British Columbia fills Canadian orders and fulfillment centers in other countries fill the rest. It doesn't name them. On Oct 24, 2026, its packs were tagged Canada, United Kingdom, Turkey, India or Australia, so check the tag before you order.