Pharmacy Review Guidelines

Who Can Write a Review

• Anyone with a free eDrugSearch account who has ordered from the pharmacy themselves.
• One review per person per pharmacy.
• Pharmacy owners, employees, their family members and anyone paid or offered something for a review may not post reviews of that pharmacy or its competitors.

What We Publish

We publish positive and negative reviews alike. We never hide, delay or edit a review because it is negative, and pharmacies cannot pay to remove or reorder reviews. Pharmacies don’t pay to be listed, and nothing they do affects ratings or reviews.

What We Remove

• Reviews that aren’t about a real order from the pharmacy
• Reviews written by someone with a conflict of interest
• Spam, advertising or links to other websites
• Threats, hate speech or harassment
• Personal information, such as names, addresses, order numbers or someone’s health details
• Medical advice, such as telling others to start, stop or switch a medication

Verified Orders

A “Verified order” badge means the reviewer uploaded proof of an order, such as a receipt, and our team confirmed it matches the pharmacy. Only our team sees the proof, and we delete it after checking. Reviews without the badge are still welcome.

Scores and Summaries

Pharmacy scores are calculated from published reviews from the last 12 months. AI review summaries are written from all published reviews in that period, positive and negative, and checked by our team before they appear.

Pharmacy Responses

Pharmacies may post one public response to a review. Responses must follow the same guidelines and may not include personal or order details.

Questions or concerns about a review? Email support@edrugsearch.com.